Voice over Internet Protocol (VoIP)
Is a technology that allows you to make and receive phone calls over the internet instead of traditional phone lines. For businesses, VoIP can lower communication costs, improve flexibility, and provide advanced features that support modern, hybrid teams.
What Is VoIP?
VoIP converts your voice into digital packets and transmits them over the internet. On the other side, the packets are converted back into audio so the other person can hear you—just like a normal call, but using your data connection instead of a dedicated phone line.
Key Benefits of VoIP for Business
- Lower costs: Reduce monthly phone bills, especially for long‑distance and international calls.
- Scalability: Add or remove phone numbers and extensions as your team grows, without new physical lines.
- Flexibility for remote work: Team members can make and receive calls from anywhere using laptops, IP phones, or mobile apps.
- Advanced features: Access call routing, IVR menus, call queues, voicemail to email, call recording, and more.
- Integration with tools: Connect VoIP with CRMs and helpdesk tools to log calls, track performance, and improve customer support.
Common VoIP Features Businesses Use
- Local, toll‑free, and international numbers
- Auto‑attendant and IVR (press‑1 menus)
- Ring groups and call queues
- Call forwarding and call transfer
- Voicemail, voicemail‑to‑email, and call recording
- Video meetings and team messaging (with some providers)
What You Need to Use VoIP
- Reliable internet connection: Sufficient bandwidth and stable connection are crucial for clear calls.
- VoIP provider: A service that gives you phone numbers, call routing, and phone system features.
- Devices: IP phones, headsets, or softphone apps on computers and smartphones.
Is VoIP Right for Your Business?
VoIP is ideal for businesses that want to cut phone costs, support remote or hybrid teams, and use modern call features without maintaining on‑premise phone hardware. If your internet connection is stable and you want a flexible phone system that can grow with your company, VoIP is usually a strong fit.
VoIP can be run as software on a desktop, laptop, a mobile phone or even a tablet.
Dedicated telephones can be utilised and deployed locally to an IP PBX or remotely for staff in the field or in a hosted IP PBX environment.
We offer business, flexible calling plans and choices for all environmental deployments of VoIP.
